Frequently Asked Questions
Everything you need to know about your Hello Clio experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. International delivery times vary by location but generally arrive within 10-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more comfortable fit or checking the 'Fit Notes' section.
What payment methods do you accept?
Hello Clio accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit our factories annually for fair labor practices.
Can I change or cancel my order after it has been placed?
Because we process orders quickly, we can only make changes or cancellations within 1 hour of purchase. Please contact our support team immediately for assistance.